
No one really knows what constitutes "best practices" until a Leading Light takes the time and trouble to do the research and document it for the rest of us.
We've been living and breathing marketing for going on three decades. If you want a vastly accelerated education in the subject, here's your required reading list (presented in no particular order):
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Her practice bridges what should never have become two worlds to begin with. She's a revenue coach to CEOs and a strategic mentor to VPs of Marketing. Her latest book, Rivers of Revenue, reflects this fusion in a refreshingly unique way. It's part parable, part thesis and part implementation guide. The best books always cause you to rethink the fundamentals...this is definitely one of those books. |
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Dr. Levitt was the first to describe the proper relationship between sales and marketing: "Selling focuses on the needs of the seller, marketing on the needs of the buyer." He was, in essence, the father of customer-centric markteting thought. |
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Seth not only lays out the conceptual framework, he shows us how to put it into practice. While everyone else was all caught up in all the new possibilities being opened up by the Internet, it was Seth who reminded us that we're dealing with humans. In a way, Permission Marketing might just as well have been called Internet Protocol. His subsequent works make similarly stimulating reading. |
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With all due respect to the Leading Lights on this page and elsewhere, if you could only have access to one resource to stay at the top of your game, this is the one. Why? Because all they present are actual experiences of actual marketers complete with numbers. No opinion pieces and no concept pieces. Their newsletters are well-segmented to specific disciplines and their research reports are invaluable. You can't really say you know what you're doing unless you devour this information on a very regular basis. |
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Jim's genius is for data-driven marketing, which is the smartest way to continually improve marketing ROI and maximize the lifetime value of your customers. He tells us how to truly understanding customers by their behavior, how to track and model that behavior and how to use it to make extremely shrewd marketing moves. This is brilliant stuff made understandable to those of us without advanced degrees in statistics and behavioral modeling. His site's a trove of knowledge, perfect for reference, but the book lays it all out very cogently. He even includes analytical spreadsheet templates. |
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In The Customer Revolution she provides the best strategic and tactical roadmap we've seen to date on curing the ubiquitous malady made famous by Ted Levitt in "Marketing Myopia." |